Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back before contacting us: 0141 843 4052
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us 0141 843 4052
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item:
Call Us: 0141 843 4052
Shipping
To return your product, you should Call to discuss delivery and shipping: 0141 843 4052
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item you must consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For further information email : info@firereatedwindows.co.uk
Or call: 0141 843 4052
Gennaro Ltd 01418434052 2 Abercorn Street, Paisley, PA3 4AB
glass order done promptly, good price, staff very nice, what's not to like
Gennaro Ltd 01418434052 2 Abercorn Street, Paisley, PA3 4AB
2 Abercorn Street, Paisley, PA3 4AB Tel. 0141 843 4052
Gennaro Ltd. SC373676
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